Field Service Technician

9 hours ago

Hayward, California, United States National Carwash Solutions, Inc. Full time
Job Description

National Carwash Solutions, Inc. is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for performing preventive maintenance, repairing equipment, and installing replacement parts related to NCS vehicle wash equipment and accessories.

Key Responsibilities:

  • Perform service work on vehicle wash equipment and accessories, including troubleshooting electrical, electronic, and mechanical problems.
  • Identify and diagnose performance concerns with equipment to replace, repair, or adjust parts and systems as necessary.
  • Educate and present to customers on new or enhanced products and services.
  • In accordance with preventative maintenance contracts, inspect, lubricate, and check wax and detergent levels as applicable.
  • Provide customers with a summary of equipment performance and provide solutions for enhanced performance.
  • Run equipment through cycles to ensure the complete system is functioning properly.
  • Advises customer of necessary service work and make recommendations to customers regarding replacement of worn or damaged parts, systems, etc.
  • Following unit installation, inspect equipment to ensure proper function.
  • Provide information and training to customer regarding proper operation and general maintenance of equipment.
  • Develop and maintain good rapport with customers, constantly striving to provide outstanding service and ensure customer satisfaction.
  • May deliver parts, chemicals or supplies to customers.
  • Completes work orders, expense reports, and daily and weekly time logs.
  • Maintain up-to-date knowledge of equipment changes or modification through various resources such as maintenance manuals, service bulletins & how-to videos in our Learning Management Systems (LMS), or engineering documents.
  • Maintains proper inventory of parts on service vehicle and in warehouse. Reports level of field inventory as required.
  • Keeps Service Manager informed of all significant problems, progress or barriers to success.
  • Comply with all applicable OSHA, EPA, local regulatory laws, and company safety policies.

Requirements:

  • High school diploma.
  • Minimum of 3 years experience as a service technician in a related area.
  • Clean driving record with no more than three (3) moving violations within the past 5 years; no more than two (2) preventable, at-fault accidents within the past 5 years.
  • Strong communication skills and the ability to engage with customers to articulate their current and long term maintenance plan.
  • No impaired driving convictions within the past 5 years and no charges currently pending.
  • Ability to use basic math and writing skills.
  • Must have demonstrable interest and aptitude in mechanical, plumbing, and electrical work through school or hobby interests to include using meters and ACDC power supply.
  • Ability to comprehend and interpret equipment, operating, and maintenance manuals and instructions.
  • Ability to successfully work independently or with a team.
  • Forklift experience and/or ability to obtain forklift certification.
  • Committed to customer satisfaction and ability to adapt/respond to different personalities.
  • Ability to multi-task, prioritize, and manages time effectively.
  • Intermediate computer skills, experience with Microsoft and GSuite programs.
  • Must possess excellent communication and organizational skills.
  • Must have adequate sight to read blueprints and other engineering documents and/or work orders and other field service documents.

What We Offer:

National Carwash Solutions, Inc. offers competitive wages and benefits, including comprehensive health, dental and vision coverage, matching 401(k), paid time off and more. We are a proud equal opportunity employer and a drug-free, EEO employer committed to a diverse workforce.

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