Customer Service Representative

4 days ago


Hayward, California, United States R.F. MacDonald Co. Full time
Job Description

At R.F. MacDonald Co., we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for interacting with customers, Aftermarket Salespeople, ATL's, and field service technicians. Your primary goal will be to provide exceptional customer service, ensuring that our customers receive the highest level of service and response time possible.

Key Responsibilities:

  • Take incoming customer calls and respond to their inquiries in a timely and professional manner.
  • Schedule and coordinate service calls with our field service technicians.
  • Dispatch work orders to our technicians and track their progress.
  • Provide excellent customer service, resolving issues and concerns in a fair and timely manner.
  • Work closely with our sales team to ensure that customer needs are met.

Requirements:

  • High school diploma or equivalent required.
  • 7 years of experience in customer service or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong organizational skills and attention to detail.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

How to Apply:

If you are a motivated and customer-focused individual who is looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].



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