Field Service Technician

2 weeks ago

Hayward, California, United States Sonic Full time
Job Title: Field Service Groundhand

A Field Service Groundhand is a crucial member of our team, responsible for assisting the Boom Truck Operator with attaching service drops from aerial strand to the customer's building.

Job Summary:

This is a full-time (40 hours per week), non-exempt/hourly position that requires frequent overtime to deliver outstanding customer service. Travel is expected, and a company gas card and vehicle will be supplied.

Key Responsibilities:
  • Understand and maintain compliance with all current applicable OSHA regulations, as well as all company policies and procedures.
  • Set up ladders in accordance with the Field Service training handbook while adhering to all company safety policies.
  • Set up traffic control zones according to supplied company training.
  • Assist with setting up boom truck for operation.
  • Keep consistent inventory of necessary supplies for daily operation.
  • Responsible for personal safety, the safety of the team members assigned to work from the vehicle, and the safety of company property used at the work site.
  • Have proficient understanding of dispatch and workflow software.
  • Receive communication of locations and duties from dispatch software and/or personnel.
  • Able to responsibly handle company-issued vehicles, tools, and credit cards.
  • Abide by all safety procedures and report accidents/injuries to supervisor immediately.
  • Maintain correct insurance paperwork and vehicle records on person or in vehicle.
  • Maintain an active California state driver's license.
  • Maintain a clean driving record as defined by the current Sonic fleet insurance underwriter.
  • Able to lift and carry 75lbs.
  • Communicate professionally and effectively with all Sonic workgroups, customers, and members of the public.
  • Ensure all scheduled visits are completed by end of day.
  • Willingness to work overtime.
Competencies:
  • Responsibility - Acts independently in the field within reason; knows when to consult for assistance; takes responsibility for vehicles, tools, and credit cards.
  • Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional situations.
  • Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
  • Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets customer expectations.
  • Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new approaches.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings and discussions.
  • Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
  • Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Language Skills - Ability to read and write.
  • Physical Ability - Ability to drive, use tools, climb ladders, stand for extended periods, and crawl under buildings.
  • Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to handle heights.
  • Computer Skills - Ability to type and use a computer.
Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Daily driving is expected.

The Field Service department spends time in a vehicle, outside or inside Sonic customers' businesses or residents.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is constantly required to sit and stand; talk or hear; reach with hands and arms; key/type. The employee is required to walk; use hands to finger, handle, or feel objects, tools, or controls; climb stairs; balance; stoop, kneel, crouch, or crawl. The employee must lift and move up to 75 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is required to drive a vehicle.

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