Field Service Engineer
2 weeks ago
About the Role: We are seeking a skilled Field Service Engineer to join our Operations & Maintenance Team in San Jose, California. As a Field Service Engineer, you will be responsible for responding to electronic tickets and attending relevant vehicles to resolve hardware and software issues with our mobile network infrastructure.
Key Responsibilities:
* Investigate and repair on-train/bus network infrastructure including router, cellular modems, and access points
* Onsite trouble shooting and Root Cause analysis
* Travel within the region of 100 miles from San Francisco to go on sites to operate the vehicles
* Keep tickets up-to-date with timely updates regarding work performed or new problems discovered
* Maintain work schedule around vehicle availability, supervised by Field Service Manager
* Maintain spare parts inventory and request replenishment when necessary
* Ensure that priority work is being undertaken
* Assist Project Managers in completing project tasks such as upgrades, testing, commissioning, and installations
Requirements:
* Network equipment installation and maintenance
* Passenger/Freight rail experience
* Experience supporting Wi-Fi and Cellular systems
* Work within an electronic ticket system
* Good in-person, phone, and email communication skills
* Microsoft Office
* Basic knowledge of LINUX/UNIX systems
* Scripting within LINUX/UNIX
* Experience with data cabling and various interfaces
* Able to terminate and repair ethernet cables
What We Offer:
* Opportunity to work with a passionate group of colleagues worldwide
* Helping transform the transport industry and working with innovative connectivity technologies
* Investment in your professional development and continued opportunities for networking and professional certification
Our Commitment:
* Nomad Digital is committed to being an inclusive and diverse employer, as well as providing equal opportunities in employment and freedom from unlawful discrimination on the grounds of age, race, ethnic or national origin, sex, pregnancy and maternity, marital or civil partnership status, sexual orientation, gender reassignment, disability, religion or beliefs
* We encourage and welcome all job applicants, especially those from diverse backgrounds and ensure everyone is treated equally and without discrimination
* Where possible we are happy to consider flexible working arrangements or appropriate reasonable adjustments on request
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