Guest Services Coordinator

5 days ago


Palo Alto, California, United States Ascend Full time

**Company Overview**

Ascend is a leading provider of healthcare services, dedicated to delivering exceptional patient experiences. We are committed to fostering a culture of excellence and innovation, and we seek like-minded individuals to join our team.

**Job Description**

We are seeking a skilled Guest Services Coordinator to support the operations of our guest services program. The successful candidate will be responsible for ensuring the smooth delivery of services, including service recovery and patient amenity programs.

**Key Responsibilities**

* Develop and implement strategies to improve department performance based on customer needs* Ensure compliance with patient amenities' infection control protocols* Collaborate with cross-functional teams to design programs that meet patient and family needs* Analyze data to identify areas for improvement and develop solutions

**Requirements**

* Bachelor's degree in a relevant field preferred* 3 years of experience in a customer-facing role* Excellent communication and interpersonal skills* Ability to work effectively in a fast-paced environment

**Compensation**

The estimated salary for this position is $55,000 - $75,000 per year, depending on experience.



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