Service Excellence Coordinator

3 weeks ago


Palo Alto, California, United States Coconuts Caribbean Restaurant Inc Full time

Coconuts Caribbean Restaurant Inc

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Job Summary:

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  • We are seeking a skilled Service Excellence Coordinator to join our team at Coconuts Caribbean Restaurant Inc.">
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Key Responsibilities:

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  • To oversee restaurant operations, ensuring seamless service delivery and maintaining high standards of food quality and presentation.">
  • To support the General Manager in all facets of running the store, including ordering supplies, scheduling labor, and managing processes.">
  • To foster a positive work environment, promoting teamwork and respect among staff members.">
  • To communicate effectively with the BOH team to ensure efficient service delivery.">
  • To train new hires and offer development opportunities for existing staff members.">
  • To handle incident reports, foodborne illness issues, and no-show situations professionally.">
  • To welcome guests, address complaints promptly, and resolve issues efficiently, ensuring exceptional customer experiences.">
  • To monitor business fluctuations and adapt service accordingly to ensure smooth operations.">
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Requirements:

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  • A minimum of 1 year of experience as a server or in a related role.">
  • Excellent communication, leadership, and problem-solving skills.">
  • Ability to work well under pressure and maintain composure in fast-paced environments.">
  • Familiarity with POS systems and cash handling procedures.">
  • Availability to work flexible hours, including evenings, weekends, and holidays.">
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Salary: $55,000 - $70,000 per annum

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About Us:

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Coconuts Caribbean Restaurant Inc is a reputable restaurant chain committed to delivering exceptional customer experiences. We offer ongoing training and opportunities for advancement, prioritizing our team members' growth and development.

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Benefits:

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  • Ongoing training and development opportunities.">
  • Competitive salary and benefits package.">
  • Opportunities for career advancement within the company.">


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