Customer Support Specialist

2 weeks ago


Bridgeton, Missouri, United States Panasonic Full time
Position Overview

The Customer Support Specialist serves as the initial point of contact for our valued clientele. This role requires utilizing essential applications and resources to ascertain customer needs and provide effective solutions. The specialist will address both internal and external inquiries through phone calls or electronic communication.

Key Responsibilities
  • Manage incoming calls from customers or technicians around the clock.
  • Dispatch services as required.
  • Collect crucial information from customers or technicians regarding the purpose of their call and determine the best course of action.
  • Input essential details related to service requests into the designated application, assess the urgency of the service request, and set appropriate expectations for customers.
  • Oversee follow-ups and escalate service requests when necessary.
  • During off-business hours, weekends, and holidays, monitor and direct service requests to technicians using the on-call application, escalating issues as needed.
Qualifications

0-1 year of experience in Customer Engagement. High School diploma or GED is required. The work schedule is during the third shift from 10:00 PM to 6:30 AM, with days off on Thursday and Friday.

Benefits

Our organization provides a comprehensive benefits package tailored to support you at every stage of your career:

  • Health Coverage: Including Dental and Vision plans.
  • Retirement Plans: 401k with company matching contributions.
  • Tuition Assistance: Programs for educational reimbursement.
  • Insurance: Life and Disability coverage.
  • Family Support: Family leave options.
  • Employee Discounts: Panasonic employee perks.
  • Paid Time Off: Vacation and holiday pay.
  • Wellness Initiatives: Programs promoting health and well-being.
  • Identity Protection: Services to safeguard personal information.
  • Community Engagement: Opportunities for stewardship.
  • Support Services: Employee assistance programs.

As a subsidiary of Panasonic USA, we lead in providing display merchandising solutions, refrigeration systems, and associated services to food retailers globally. Our commitment extends beyond mere equipment provision; we deliver comprehensive solutions that enhance business operations. Since our inception in 1906, our dedication to innovation has empowered food retailers to thrive, holding over 122 U.S. patents and 320 international patents across numerous countries.

We partner with clients across diverse food retail sectors, striving to fulfill our promise of improved business practices, stronger partnerships, and a better world.

Our organization is dedicated to fostering a diverse environment and proudly stands as an equal opportunity employer. All qualified candidates will receive fair consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit based factor.



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