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Customer Support Specialist
2 months ago
Position Overview:
The Customer Support Specialist serves as the initial point of contact for our valued clientele. This role involves utilizing essential tools and resources to assess customer needs and provide effective solutions. The specialist will address both internal and external inquiries through phone calls or electronic communication.
Key Responsibilities:
- Manage incoming calls from customers or technicians around the clock, ensuring timely dispatch when required.
- Collect crucial information from customers or technicians regarding the purpose of their call and determine the best course of action.
- Input essential details related to service requests into the designated system, prioritizing the requests and setting customer expectations accordingly.
- Oversee follow-ups and escalate service requests as necessary.
- During off-hours, weekends, and holidays, monitor and dispatch service requests to technicians using the on-call system, escalating issues when needed.
Qualifications:
- 0-1 year of experience in Customer Engagement.
- High School diploma or GED.
- Designated days off are Thursday and Friday.
Compensation and Benefits:
The salary range of $12.27 to $23.59 is just one aspect of our comprehensive compensation package. Actual pay may vary based on individual qualifications, skills, experience, and location. This position may also be eligible for discretionary bonuses and incentives. The minimum hourly wage will be determined by the greater of the stated range or local minimum wage regulations.
Benefits:
Our organization provides a range of benefits tailored to support you at every stage of your career, including:
- Comprehensive Insurance Plans: Health, Dental, and Vision.
- 401k with Company Matching Contributions.
- Discretionary 401k Company Contributions.
- Tuition Reimbursement Program.
- Life and Disability Insurance.
- Family Leave.
- Employee Discounts.
- Paid Vacation and Holidays.
- Wellness Programs.
- Identity Protection.
- Community Engagement Opportunities.
- Employee Assistance Programs.
Panasonic is dedicated to fostering a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit based factor.
