Customer Support Specialist
2 weeks ago
Position Overview:
The Customer Support Specialist serves as the initial point of contact for our valued clients. This role involves utilizing essential tools and resources to ascertain customer needs and provide effective solutions. The specialist will address both internal and external inquiries through phone calls or email communications.
Key Responsibilities:
- Manage incoming calls from clients or technicians around the clock, with the ability to dispatch as required.
- Collect crucial information from clients or technicians regarding the purpose of their call and determine the best course of action to resolve the issue.
- Input critical details related to service requests into the designated system, assessing the urgency of the service request and setting appropriate customer expectations.
- Facilitate follow-ups and escalate service requests when necessary.
- During off-hours, weekends, and holidays, oversee and dispatch service requests to technicians using the on-call system, escalating issues as needed.
Qualifications:
- 0-1 year of experience in Customer Engagement.
- High School diploma or GED equivalent.
- Work schedule is third shift from 10:00 PM to 6:30 AM, with days off on Thursday and Friday.
Compensation:
The salary range of $12.27 to $23.59 is one aspect of Panasonic's comprehensive compensation package. Actual pay will vary based on individual qualifications, skills, experience, and location. This position may also be eligible for discretionary bonuses and incentives.
Benefits:
Our organization provides a range of benefits tailored to support you at every stage of your career, including:
- Comprehensive Insurance Plans: Health, Dental, and Vision.
- 401k with Company Matching Contributions.
- Discretionary 401k Company Contributions.
- Tuition Reimbursement Program.
- Life and Disability Insurance.
- Family Leave.
- Employee Discounts.
- Paid Vacation and Holidays.
- Wellness Program.
- Identity Protection.
- Community Engagement Opportunities.
- Employee Assistance Program and more.
Panasonic is dedicated to fostering a diverse workplace and is proud to be an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit based factor.
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