Bilingual Customer Support Specialist

2 weeks ago


Seattle, Washington, United States PACE Staffing Network Full time
Elevate Your Career with a Premier Healthcare Union - Remote Bilingual Customer Support Role with Exceptional Benefits

Become a vital part of a prominent healthcare union where your contributions significantly impact the lives of healthcare professionals. This role offers a unique chance to engage in meaningful work while enjoying comprehensive benefits, competitive compensation, and opportunities for professional growth in a nurturing environment. If you are eager to advance your customer service career while utilizing your bilingual abilities, this position is tailored for you.

Key Responsibilities:

• Engage with healthcare union members in both English and either Korean, Russian, Cantonese, or Mandarin, managing approximately 40 inbound calls daily.

• Your mission is to ensure that each member feels appreciated and supported, emphasizing a service-oriented approach.

• Responsibilities may include translating written documents or providing spoken interpretation during meetings or union-related events.

Qualifications:

• Proven experience in fast-paced settings, preferably within call centers, human services, or social justice organizations. Experience in restaurants, retail, tech support, or hospitality is also valuable.

• A consistent work history with minimal employment gaps and a strong record of attendance.
  • Exceptional critical thinking skills, with the ability to assess and interpret customer information effectively.
  • Demonstrated capability to quickly learn and proficiently use new technology systems.
  • Relevant experience may include roles such as Receptionist, Data Collector, Billing Specialist, Insurance Claim Processor, or Sales Associate.
Job Highlights:

Compensation: $25.65 per hour.

• This is a Direct Hire opportunity, ensuring permanent employment from the outset.

Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM (No weekends).

Training: Initial on-site training followed by a fully remote work arrangement.

Benefits: Comprehensive benefits package including generous paid time off, health coverage, fitness reimbursements, and a robust pension plan after three years of service.

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