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Front Desk Representative

2 months ago

Fort Wayne, Indiana, United States Hampton Inn Fort Wayne Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Hampton Inn Fort Wayne. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities
  • Guest Service: Provide attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout.
  • Room Assignments: Assign rooms to guests, ensuring that their needs are met and that they have a comfortable and enjoyable stay.
  • Cash Handling: Handle cash and credit transactions accurately and efficiently, following all hotel policies and procedures.
  • Communication: Communicate effectively with guests, colleagues, and management, using clear and concise language.
  • Problem-Solving: Anticipate, prevent, identify, and solve problems as they arise, ensuring that guests have a positive experience.
  • Teamwork: Collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless service and a high level of guest satisfaction.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous experience in a hotel or customer service role preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and a strong commitment to providing exceptional guest service.
  • Personal Qualities: Friendly, approachable, and professional demeanor, with a strong attention to detail and a commitment to maintaining a clean and organized work environment.
What We Offer

As a Front Desk Representative at Hampton Inn Fort Wayne, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our guests and contributing to the success of our hotel. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.