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Front Desk Representative

2 months ago

Fort Lauderdale, Florida, United States iCIMS Organic ZipApply Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at iCIMS Organic ZipApply. As a key member of our front-line staff, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Guest Services: Greet and assist guests in a friendly and professional manner, providing information and resolving any issues that may arise.
  • Front Desk Operations: Manage the front desk area, including checking guests in and out, handling room assignments, and responding to guest requests.
  • Communication: Effectively communicate with guests, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Anticipate and resolve guest complaints and concerns in a professional and courteous manner.
  • Teamwork: Collaborate with other departments to ensure a smooth and efficient guest experience.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: One year of experience in a customer-facing role, preferably in the hospitality industry.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and a strong commitment to providing exceptional customer service.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Advancement: Opportunities for career growth and advancement within the company.
  • Professional Development: Training and development opportunities to enhance your skills and knowledge.