Front Desk Representative

5 days ago

Fort Myers, Florida, United States Residence Inn SanibelFort Myers Full time
Job Summary

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Residence Inn Sanibel/Fort Myers. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities
  • Guest Service: Greet guests with a warm and welcoming smile, maintaining eye contact and using a positive, clear speaking voice to respond to their needs and requests.
  • Room Assignments: Utilize operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible, while ensuring accurate information is provided to guests about hotel facilities.
  • Cash Handling: Maintain cash bank per accounting guidelines and comply with all accounting procedures.
  • Communication: Maintain effective communication within the Front Office and related departments, staying aware of issues relating to front office and general hotel operations.
  • Safety and Security: Adhere to safety, security, and emergency procedures, reacting appropriately during emergency situations and promptly correcting hazards.
  • Technical Skills: Understand and operate front office telephone, computer systems, and equipment such as ten key adding machines and facsimile machines.
  • Registration and Check-Out: Promptly complete registration process, input and retrieve information from computer, confirm pertinent information, and close out guest accounts at time of check-out.
Requirements
  • Education: High school diploma or general education degree or equivalent combination of education and experience preferred.
  • Language: Must speak, read, and understand English.
  • Availability: Full-time hours available; must have open availability, including nights and weekends.

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