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Hospitality Service Representative
2 months ago
As a vital member of our team, you will embody the essence of exceptional guest service at Hilton Worldwide. Your role as a Hospitality Service Representative will involve being the initial point of interaction for our esteemed guests, ensuring their experience is nothing short of remarkable.
Key Responsibilities:
In this position, you will be tasked with:
- Welcoming guests and facilitating the registration process, which includes verifying guest details, managing room assignments, and issuing electronic keys.
- Assisting guests during check-out, ensuring accurate billing and processing various payment methods.
- Possessing comprehensive knowledge of hotel offerings, including room types, pricing, and local attractions, to effectively address guest inquiries.
- Utilizing upselling techniques to enhance guest experiences and optimize occupancy rates.
- Responding promptly to guest requests and resolving any issues with a friendly and efficient approach.
- Managing guest communications and relaying important messages as needed.
What We Seek:
At Hilton, we pride ourselves on our commitment to excellence and our core values:
- Hospitality: A passion for delivering outstanding guest experiences.
- Integrity: Upholding ethical standards in all actions.
- Leadership: Setting the standard in the hospitality industry.
- Teamwork: Collaborating effectively with colleagues.
- Ownership: Taking responsibility for actions and decisions.
- Urgency: Acting with a sense of promptness and discipline.
Working at Hilton:
As a leading global hospitality company, Hilton offers a diverse range of accommodations and services, ensuring that both business and leisure travelers receive unparalleled experiences. Our mission is to create a warm and welcoming environment for all guests, and our dedicated team members are the cornerstone of this vision.
The compensation for this role is competitive and reflective of relevant experience and location.
