Customer Service Representative
4 weeks ago
We are seeking a highly skilled and bilingual Customer Service Representative to join our team at R&D Transportation Services, Inc. in San Jose, CA.
Job SummaryThe Customer Service Representative will be responsible for responding to participant concerns, inquiries, and reports problems to supervisor or other departments such as Scheduling and Quality Assurance. This role will involve communicating with participants, family and/or care providers, Regional Center personnel, and transportation vendors by phone to notify of service schedules, provide late bus notifications, respond to concerns and questions, and obtain additional information to process service change requests.
Key Responsibilities- Respond to participant concerns, inquiries, and reports problems to supervisor or other departments
- Communicate with participants, family and/or care providers, Regional Center personnel, and transportation vendors by phone
- Notify of service schedules, provide late bus notifications, and respond to concerns and questions
- Obtain additional information to process service change requests
- Document additional information when a customer reports a concern or complaint
- High school diploma, some college preferred; or two to four years related experience and/or training in a high-volume call center required
- Familiarity with use of computers and software programs required
- Familiarity with the use of the Internet required
- Ability to read city maps required
- Ability to effectively communicate in English and Spanish
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively with customers and co-workers
- Ability to effectively present information and respond to questions from customers, participants, and vendors
The Customer Service Representative will work in a fast-paced call center environment, responding to high-volume inbound and outbound calls. The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work in a team environment.
What We OfferR&D Transportation Services, Inc. offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about providing excellent service, we encourage you to apply for this exciting opportunity.
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