Vice President of KYC Client Engagement

2 weeks ago

Charlotte, North Carolina, United States Bank of America Full time

Job Overview:
The Function

The Client Outreach division serves as the primary interface with clients to fulfill Know Your Client (KYC) periodic refresh and remediation obligations.

This team collaborates closely with Global Corporate and Investment Bankers and Global Markets Sales to ensure compliance with the Bank's global regulatory and policy mandates regarding Client Due Diligence (CDD) documentation collection, with assistance from Operations and Global Financial Crimes Risk teams.

Our team is responsible for establishing and nurturing client relationships, engaging client representatives to gather KYC documentation, and acting as a central point for resolving issues related to client and country-specific documentation requirements in a timely manner.

In addition to ongoing document engagement, team members stay informed about global regulatory changes that may impact processes and identify opportunities to enhance the client experience.

The Role

The KYC Client Outreach Support teams are responsible for overseeing the delivery of Front Line Unit (FLU) process execution, including document indexing, remediation program management, policy advocacy, capacity/population assessments, restriction and closure processes, program governance, and issue resolution, as well as culture and training readiness.

Role Responsibilities
• Assist the GCIB and GM Client Outreach executives with routine and special requirements
• Facilitate the design and implementation of formal remediation programs from a FLU perspective, in compliance with Bank standards
• Collaborate with KYC Change to develop a process for collecting, consolidating, and providing feedback on policy observations made by clients to improve Bank processes and industry practices
• Conduct periodic assessments of population and capacity to ensure teams can meet Outreach requirements across sectors, regions, and client types
• Oversee the FLU process to ensure restrictions and closures comply with requirements and adequately address risks
• Monitor and escalate any concerns or challenges related to issue remediation
• Assist in establishing an effective data management framework
• Provide oversight for FLU KYC processes and related control metrics
• Coordinate and manage the development of an appropriate FLU governance framework concerning KYC requirements, collaborating with other FLUs and Operations to ensure alignment across the AML program
• Document and coordinate processes and formal guidelines related to Outreach and associated FLU processes
• Create control dashboards to effectively measure and monitor performance across various deliverables
• Support ad hoc reporting related to Outreach performance, delivery, and output, partnering with Operations on central reporting as needed.
• Coordinate and support our Location Strategy, collaborating with Corporate and Infrastructure Services
• Work alongside colleagues in Banking, Sales, FLU COOs, FLU Change, FLU Business Controls, Operations, HR, and other relevant groups
• Review Bank policies for team compliance and consider the need for frameworks, monitoring, and controls for future opportunities, including AI and industry portals
• Manage exam/audit/regulatory oversight from a FLU perspective, as required

• Assist in designing and delivering cultural and people initiatives and organizational health where necessary, partnering with HR to implement a framework for measuring and monitoring deliverables.

Foster a collaborative and results-oriented culture
Required Skills
• Bachelor's degree or equivalent work experience
• 7+ years of experience in governance, control, risk, financial, or process oversight in a role spanning multiple time zones within the financial services sector
• Ability to understand the broader context and work independently
• Proven ability to initiate and cultivate strong relationships across all organizational levels
• Exceptional interpersonal skills for motivation, collaboration, and encouragement

Professional Demeanor:
Demonstrating patience, composure, and a positive attitude.
Problem Solving and

Decision Making Skills:

Analytical thinking, utilizing diverse research skills, applying past experiences to problem resolution, developing multiple solutions, and knowing how to navigate to resolve issues.


Flexibility and Adaptability:

Managing multiple projects and daily tasks while adjusting to a dynamic environment and embracing new approaches that enhance overall work efficiency and effectiveness.


Initiative:

Identifying process improvements, exhibiting a self-starter attitude, and a willingness to assist others, demonstrating potential to require minimal supervision.

Strong organizational skills with the ability to prioritize and manage competing priorities while maintaining excellent attention to detail
Proficient in Microsoft Office products, particularly Microsoft PowerPoint, Excel, and Word

Shift:
1st shift (United States of America) Hours Per Week:40
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