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Vice President of Regional Operations

2 months ago

Charlotte, North Carolina, United States Compass Group USA Full time
Position Title: Vice President of Regional Operations

Location: Charlotte, NC

Travel Requirements: Frequent travel across the Mid South region

Compensation: Eligible for incentive bonuses

About Us:
Canteen, a part of Compass Group USA, is dedicated to enhancing break time experiences for employees. We integrate food, service, and cutting-edge technology to foster a better workplace environment and strengthen employee connections. Our offerings encompass markets, office coffee services, snacks, unattended retail, and culinary solutions. Our workforce is the cornerstone of our success, driven by their commitment, teamwork, and enthusiasm.

Role Overview:
As the Vice President of Regional Operations, you will oversee multiple vending, micro markets, and dining accounts within Canteen. Your leadership will guide a team of District Managers and Operations Managers, focusing on maintaining strong client relationships.

Key Responsibilities:
  • Direct and manage operations within the assigned region to meet Key Performance Indicators.
  • Engage in strategic planning sessions to set objectives for the division and region.
  • Develop and implement policies and procedures to maximize revenue from existing accounts.
  • Support the creation and execution of service programs that align with client needs and regulatory standards.
  • Drive the acquisition of profitable new business and expand existing accounts within the designated area.
  • Participate in the sales process for new business, coordinating proposal and contract development.
  • Conduct training sessions and presentations on quality, safety, and human resources topics.
  • Manage the annual budget for the region and monitor financial reports to ensure compliance with corporate goals.
  • Foster an effective management team to achieve regional and corporate objectives while optimizing human resources.
  • Maintain client satisfaction and retention through regular communication and issue resolution.
  • Collaborate with legal and human resources departments as needed.
  • Complete all required reports as per corporate policies.

Preferred Qualifications:
  • Bachelor's degree in a business-related field or equivalent experience.
  • Proven track record of managing a team of six or more director-level personnel.
  • A minimum of five years of experience in multi-unit food service management.
  • Experience overseeing 10+ multi-unit foodservice accounts with a combined managed volume exceeding $30 million.
  • Demonstrated success in enhancing client satisfaction.
  • Ability to develop and implement innovative business models.
  • Experience working in a dynamic, fast-paced, and P&L driven environment.
  • Willingness to travel extensively as required.

Equal Opportunity Employer:
Compass Group USA is committed to diversity and inclusion, ensuring fair treatment for all applicants and associates based on their abilities and experience, without regard to race, national origin, gender, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Disclaimer:
This job description is not exhaustive and may be subject to change based on business needs.