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Office Services Coordinator

2 months ago

Cambridge, Massachusetts, United States Forrester Full time

At Forrester, we tackle groundbreaking, essential challenges that business and technology leaders encounter today. We are committed to empowering talented individuals to excel every day. Our community is composed of intelligent individuals and diverse voices who unite to do what is right for our clients and one another. Our achievements stem from curiosity, bravery, and a strong focus on customer satisfaction. We encourage confidence and boldness in the workplace. Join us in crafting an extraordinary future.

About This Role:

The Office Services Coordinator plays a vital role in ensuring a well-organized, contemporary, and inviting office atmosphere for both clients and employees, thereby supporting business objectives. The Office Services team operates as a service-oriented organization, viewing our employees as customers, and is responsible for all facets of office, facilities, and real estate management. Candidates should possess excellent organizational, collaborative, and customer service abilities.

Key Responsibilities:

  • Manage and direct incoming calls to Forrester's main switchboard effectively.
  • Welcome employees, visitors, clients, and vendors to the office.
  • Oversee and regulate access points in the lobby, confirming employment before granting entry.
  • Maintain security logs documenting all visitors and incoming employee details.
  • Validate parking tickets and keep accurate records.
  • Ensure the lobby area is tidy and presentable, including the coffee/tea/water station for clients, accessible meeting rooms, and lobby greenery.
  • Employee services: Monitor and assist with Corporate Services requests from initiation to completion, ensuring prompt and clear communication.
  • Participate in the responsibilities of the shipping and mail services team for both incoming and outgoing items.
  • Vendor liaison: Manage vendor maintenance, upgrades, inventory, and procurement as necessary.
  • Office environment: Ensure a functional office setting, including readiness of conference rooms, stock of office supplies, printer supplies, and maintenance of coffee equipment.
  • Team support: Provide backup and/or assistance to Corporate Services team initiatives.
Qualifications:
  • Experience in front desk operations and/or customer service is advantageous.
  • Self-driven and capable of working independently.
  • Ability to lift up to 50 lbs, as the role involves moving packages and arranging furniture.
  • Exceptional professional customer service skills, encompassing both written and verbal communication.
We are a network of knowledge and experience that leads to richer, more fulfilling careers. Here, we are always learning. Whether you wish to refine your strengths or explore new ones, Forrester is the ideal place for growth. We provide everyone with the tools, support, and opportunities needed to advance. We will be with you every step of the way.

Let's be bold, together.

Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.

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