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Logistics Relationship Builder

2 months ago

Charlotte, North Carolina, United States Maersk Full time

About the Role:

We are seeking a highly skilled Senior Customer Experience Partner to join our team at Maersk. As a key member of our organization, you will play a pivotal role in understanding our customers' businesses, providing exceptional service, and driving sales growth.

Key Responsibilities:

  • Understand customer business requirements and execute according to defined procedures and metrics.
  • Build and nurture long-term relationships with customers and internal teams.
  • Proactively identify and solve program exceptions, collaborating with the Global Service Centre team.
  • Maintain procedures and metrics in line with business changes and analyze and address any gaps in service levels.
  • Present program initiatives to internal stakeholders and coordinate projects initiated by clients or our team.
  • Act as a liaison between our team and clients to improve understanding and communication.

Requirements:

  • Strong technical skills, including familiarity with Maersk systems and MS Office tools.
  • Excellent communication skills, both written and verbal.
  • A customer-focused mindset and the ability to work well under pressure.
  • A solid understanding of logistics and supply chain management.
  • Experience in transportation or logistics, with at least 3-5 years in SCM or a related industry.
  • Client or program management experience is a plus.

About Maersk:

Maersk is a global leader in integrated logistics, committed to redefining the boundaries of possibility and setting new standards for efficiency, sustainability, and excellence. We believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that our organization reflects and understands the customers we exist to serve.

What We Offer:

  • A dynamic environment where every day brings new challenges and opportunities.
  • A culture where your efforts are valued, recognized, and rewarded.
  • A collaborative spirit where you can join forces with amazing colleagues who share a deep commitment to our values.

Benefits:

  • Full time employees are eligible for Health Insurance, Paid Time Off, and 401k Match.

Equal Opportunities Employer:

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.