Salon Front Desk Coordinator

3 weeks ago


Southern Pines, North Carolina, United States Karma Spa Lounge And Beauty Bar Full time
About Our TeamWe are a dynamic and innovative team at Karma Spa Lounge And Beauty Bar, committed to delivering exceptional customer experiences and promoting a culture of excellence. As a Salon Front Desk Coordinator, you will play a vital role in supporting the success of our day spa and contributing to our mission of providing outstanding service and care to our guests.

Responsibilities
  • Manage front desk operations, including checking in guests, scheduling appointments, and processing payments.
  • Provide exceptional customer service, responding to guest inquiries and resolving issues promptly and professionally.
  • Maintain accurate records and reports, ensuring seamless communication between teams and departments.
  • Participate in training and development programs to enhance your skills and knowledge, staying up-to-date with industry trends and best practices.

Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 1 year of experience in customer-facing roles, preferably in the spa or wellness industry.
  • Excellent communication and interpersonal skills, with a strong focus on customer service.
  • Basic computer skills and proficiency in software applications, such as CRM systems and email marketing tools.
  • Ability to work in a fast-paced environment and adapt to changing priorities.


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