Customer Experience Specialist

3 weeks ago


Southern Pines, North Carolina, United States Hand and Stone Massage and Facial Spa Full time
Unlock Your Earning Potential

We are currently seeking a highly skilled Sales Associate to join our front desk team at Hand & Stone Southern Pines. As a key member of our team, you will play a critical role in driving sales growth and delivering exceptional customer experiences. If you have a passion for connecting with people and delivering outstanding results, we encourage you to apply

About the Role:
This is an exciting opportunity for a sales professional who is motivated by success and has a strong background in sales, retail, or service. You will be responsible for promoting products and services, providing world-class service to our valued members and guests, and achieving performance-based goals. If you have a proven track record of delivering exceptional customer experiences and driving sales growth, we want to hear from you

What We Offer:
A competitive compensation package designed to reward your contributions and drive your success. Enjoy a base hourly rate tailored to reflect your experience and skill PLUS benefit from our uncapped commission structure on membership sales, providing substantial earning potential based on your sales performance. Our top performers typically earn an additional $2 - $4 per hour in commission on top of their base rate. In addition, you will receive benefits such as 401(k) options with 5% company matching, paid training, product and service discounts, and more. Earn a bonus every time you are mentioned in a 5-star Google Review, and enjoy opportunities for professional growth and advancement within our organization.

Your Responsibilities:
Successfully achieve all performance-based goals set by your manager and the company on a consistent basis. These goals include, but are not limited to: Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales. Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management. Passionately promote products and services. Communicate with Service Provider team and maximize appointment book.

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