Sales Manager

1 week ago

Mission Viejo, California, United States Carter'sOshKosh Full time
About Carter's/OshKosh

Carter's, Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip Hop, and Little Planet brands. We're a leader in the industry, providing quality products and lasting careers for our team members.

Job Summary

We're seeking a Sales Manager to join our team. As a Sales Manager, you'll be the first face of the brand for growing families, congratulating new parents and grandparents, introducing them to our new baby essentials, and helping them prepare for the first day of school and all the big and little moments on their parenting journey.

Key Responsibilities
  • Become a product and brand expert of our brands to help families navigate every moment from preemie to size 14
  • Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
  • Maintain a genuine customer focus on the sales floor
  • Foster a positive, safe, and inclusive environment for employees and customers
  • Consistently model service standards and omni-channel experience while coaching others to success
  • Lead and execute an assigned business focus area through planning and detailed follow through
  • Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution
  • Utilize customer feedback to identify areas of opportunity to implement actions to drive results
  • Build customer loyalty through Company sponsored programs, including credit
  • Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager
  • Recognize exceptional performance through positive reinforcement and appreciation
  • Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls
Requirements
  • A positive and solutions-oriented mindset
  • Effective and professional verbal and written communication skills
  • The ability to manage multiple tasks at once
  • Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.)
  • A variety of skills and experiences
  • A high school diploma or GED
  • You can: Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling Stand or walk for extended periods of time; climb up and down a ladder Provide availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts a week
About Carter's/OshKosh Culture

We're a company that values our team members and provides opportunities for growth and development. We offer a range of benefits, including health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and much more. We're committed to creating a diverse environment and are proud to be an equal opportunity employer.

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