Lead Customer Support Engineer

2 weeks ago


Seattle, Washington, United States Strativ Group Full time

Position: Senior Support Engineer

Work Environment: Hybrid

Compensation: Competitive salary range of $100,000 - $160,000 plus stock options

Industry: Data Warehousing - Series D

Are you passionate about assisting clients and possess experience in a complex technical environment? Do you want to collaborate with top-tier engineering professionals from renowned companies?

A rapidly expanding data warehousing firm is seeking a dedicated individual to enhance their customer support engineering team. In this role, you will address customer inquiries related to database functionalities, primarily through Slack and Email, while also working alongside Solution Architects on new client integrations and intricate issues. The challenges you will tackle will revolve around the data warehousing domain, including implementation, multi-system interactions, SQL & Relational Database Systems, Log Parsing, and Cloud technologies.

You will engage regularly with a highly skilled engineering team, comprised of experts from leading tech companies. This position offers the potential for future advancement into a solutions architecture role. The company promotes a collaborative culture, fostering an environment where you can work with exceptionally talented individuals. The support team is also beginning to leverage LLM technology to enhance their operations.

Benefits:

  • 15 days of paid vacation plus public holidays
  • Comprehensive healthcare coverage
  • 401k retirement plan
  • Commuter benefits
  • Company-sponsored offsite events

Required Qualifications:

  • Minimum of 2 years of experience in technical support
  • Experience with a sophisticated technical product
  • Customer-focused with excellent communication skills
  • Strong written and verbal troubleshooting abilities
  • Proficiency in SQL and familiarity with relational database systems
  • Experience with Database/Data Warehouse implementation and support is preferred
  • Knowledge of APIs or SDKs is a plus


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