Customer Success Engineer

2 months ago

Seattle, Washington, United States MotherDuck Full time
About MotherDuck

At MotherDuck, we are dedicated to revolutionizing the experience of data analysts. Our innovative cloud architecture, built on the robust foundation of DuckDB, aims to empower and inspire analysts through transformative solutions. As we approach general availability, we invite you to join us in creating impactful experiences for our users. Our team comprises a diverse group of passionate professionals from leading tech companies, fostering a collaborative and empathetic work environment.

Key Responsibilities

In the role of a Forward Deployed Engineer at MotherDuck, your primary objective is to ensure the success of our users. You will engage deeply with customer requirements, collaborating with product and engineering teams to enhance our offerings. Your role will involve crafting tailored solutions, guiding customers through implementation, and synthesizing insights from user interactions.

As a seasoned engineer, you will independently drive engineering initiatives while demonstrating exceptional communication and problem-solving skills. You will thrive in a dynamic environment, working closely with customers, engineers, product managers, and designers to iterate and innovate.

Qualifications
  • Strong understanding and hands-on experience with analytics databases, BI tools, and data processing technologies.
  • Proficient in SQL with a solid grasp of various data management architectures, including OLAP, OLTP, data lakes, and HTAP.
  • Experience with database connectors and drivers such as JDBC, ODBC, and SQLAlchemy.
  • Background in a highly technical outbound engineering role.
  • Proven track record in developing technical customer solutions.
  • Outstanding communication and presentation abilities.
  • Confidence in collaborating with customers to design and troubleshoot solutions.
  • Ability to navigate ambiguity and execute tasks independently.
  • A minimum of 5 years of experience in Software Engineering, Data Engineering, or a related field.
  • Bachelor's degree in Computer Science, Information Systems, or a related discipline.
Preferred Qualifications
  • Familiarity with Python and dbt.
  • Experience in establishing outbound engineering or technical sales teams.
  • Knowledge of building data tool connectors.
  • Understanding of data file formats, such as Parquet.
  • Practical experience in constructing end-to-end data pipelines.
What We Offer
  • Competitive salary and stock options.
  • Comprehensive health benefits for employees and their dependents.
  • Unlimited Paid Time Off.
  • 401k retirement plan.
  • Regular team-building events and offsite gatherings.
  • A geographically distributed team with various operational hubs.
Encouragement to Apply

If this position resonates with you, but you feel you may not meet every requirement, we encourage you to apply. We value diverse backgrounds and experiences and are committed to building a team that reflects this diversity.

MotherDuck is an Equal Employment Opportunity and Affirmative Action employer, dedicated to fostering an inclusive environment for all applicants.

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