Customer Support Specialist

1 week ago


Mesquite, Texas, United States Mi-Jack Products Full time
Job Title:

Customer Support Specialist

About Mi-Jack Products:

We are a leading manufacturer of industrial equipment, seeking a Customer Support Specialist to join our team. As a key member of our support team, you will play a vital role in ensuring customer satisfaction and resolving issues efficiently.

About the Job:

This is a dynamic role that requires excellent communication and problem-solving skills. You will work closely with internal and external customers to identify and source replacement parts for industrial equipment. Your primary responsibility will be to facilitate parts orders and requests, sourcing and supplying parts in an efficient and cost-effective manner.

Responsibilities:
  • Facilitate Parts Orders and Requests: Source and supply parts for both internal and external customers, researching and supplying quotes as needed.
  • Maintain Strong Customer Relations: Provide updates on the status of orders and estimates, and offer product support as required.
  • Expedite Back Orders and Process Returns: Expedite backorders for parts and open sales orders, and process return materials when parts are ordered or shipped incorrectly.
Requirements:

To succeed in this role, you will require:

  • High School Diploma or Equivalent Required.
  • 5 Years of Industry-Related Work History.
  • Strong Working Knowledge of Crane and Construction Equipment, Customer Service, and Parts Procurement Experience.
Benefits:

We offer a competitive salary range of $55,000 - $65,000 per annum, depending on experience. Our benefits package includes health insurance, paid time off, and opportunities for professional growth and development.



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