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Patient Administration Coordinator

2 months ago

Detroit, Michigan, United States ZOLL Medical Full time
Job Summary

As a key member of the ZOLL Medical team, the Patient Administration Coordinator will play a critical role in driving revenue growth and improving patient outcomes. This field-based position requires a strong understanding of clinical operations and a proven ability to navigate complex healthcare environments.

Key Responsibilities
  • Collaborate with healthcare professionals to ensure timely processing of required paperwork and prevent delays in patient fitting, billing, and recovery of products.
  • Develop and maintain a full working knowledge of 3rd party payer requirements to prioritize outstanding needs and ensure compliance.
  • Effectively manage patients through Transition of Care by proactively engaging with staff and prescribers to determine if a patient should be moved to their next level of care.
  • Provide ongoing education and training within hospital and office staff on medical order processing and documentation requirements.
  • Assist with departmental projects and special tasks as assigned, including pilot teams and performance metric analysis.
Requirements
  • High School Diploma/GED required; Bachelor's Degree from a four-year college or university or equivalent combination of education and experience in sales.
  • Healthcare/Medical Device experience preferred, with a strong understanding of clinical operations and payer requirements.
  • Ability to proactively plan and work autonomously in close collaboration and communication with others.
  • Superior organizational skills with the ability to multi-task and prioritize competing objectives.
  • Problem-solving mentality, with a high sense of urgency and flexibility to one's schedule.
  • Proficient working knowledge of MS Office (including Power BI, Excel, Word, Outlook) and Customer Relationship Management systems.
Travel Requirements

This is a field-based position, requiring approximately 80% travel within a defined geography. Occasional work atypical hours (evenings and weekends) may be required based on business needs.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.