Medical Equipment Service Representative

2 weeks ago

Hampden, Maine, United States Rotech Inc Full time
About Rotech

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. Our mission is to empower patients to manage their health and treatment at home by delivering high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states.

Job Summary

We are seeking a dedicated Customer Service Representative to join our team. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers, and referral sources.

Essential Job Duties and Responsibilities
  • Clears previous day's route and checks all paperwork for accuracy and completeness.
  • Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner.
  • Completes SOPs/CMNs and documents on tracking log.
  • Complies with all applicable company policies and procedures to meet JCAHO and company standards.
  • Coordinates all patient information, processes paperwork, including preparation of file for Billing Department, and completes batch reports for UPS deliveries.
  • Maintains referral log.
  • Monitors office supplies.
  • Processes paperwork-confirms tickets, inputs new patient set-ups, and assembles charts.
  • Provides service for all retail/walk-in equipment requests.
  • Provides technical assistance to customers.
  • Verifies Medicare, Medicaid, and private insurance coverage information.
  • Works with outside agencies to resolve customer issues.
  • Performs other duties as assigned.
Qualifications
  • Background investigation (company-wide).
  • Drug screen (when applicable for the position).
  • Valid driver's license in state of residence with a clean driving record (when applicable for the position).
Required Education and/or Experience
  • High school diploma or GED equivalent, required.
Preferred Education and/or Experience
  • Experience with medical equipment, preferred.
  • Experience with medical billing practices and of billing reimbursement, preferred.
  • Experience in medical field and administrative record management, preferred.
  • One year of related work experience, preferred.
  • Medical terminology, preferred.
Skills and Competencies
  • Accurately perform simple mathematical calculations.
  • Effectively communicate in English; both oral and written.
  • Interpret a variety of communications (verbal, non-verbal, written, listening and visual).
  • Maintain confidentiality, discretion, and caution when handling sensitive information.
  • Multi-task along with attention to detail.
  • Self-motivation, organized, time-management, and deductive problem-solving skills.
  • Work independently and as part of a team.
Machines, Equipment, and Technical Abilities
  • Email transmission and communication.
  • Internet navigation and research.
  • Microsoft applications; Outlook, Word, and Excel.
  • Office equipment; fax machine, copier, printer, phone, and computer and/or tablet.
Physical Demands
  • Lift and carry office equipment at times.
  • Requires lifting (minimum of 35 pounds) and transporting of patient equipment.
  • Requires contact with patients and equipment with potential exposure to contagious pathogens.
  • Requires sitting, walking, standing, talking, and listening.
  • Requires close vision to small print on computer and/or tablet and paperwork.
Rotech Information
  • 401k.
  • Medical, Dental, and Vision.
  • Life Insurance and Disability.
  • Generous Paid Time Off and Paid Holidays.
  • Employee Discount Program.
  • Employee Recognition Program.
  • Bonus and Incentive Opportunities.
  • Mileage reimbursement (when applicable for the position).
  • Telephone reimbursement (when applicable for the position).

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