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Medical Equipment Customer Service Specialist

2 months ago

Hampden, Maine, United States Rotech Healthcare Full time
About Rotech Healthcare

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. Our mission is to empower patients to manage their health and treatment at home by delivering high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states.

Job Summary

We are seeking a dedicated Customer Service Representative to join our team. In this position, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers, and referral sources as it relates to patient services and third-party reimbursement.

Key Responsibilities
  • Clear previous day's route and check all paperwork for accuracy and completeness
  • Communicate with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner
  • Complete SOPs/CMNs and document on tracking log
  • Comply with all applicable company policies and procedures to meet JCAHO and company standards
  • Coordinate all patient information, process paperwork, including preparation of file for Billing Department, and complete batch reports for UPS deliveries
  • Maintain referral log
  • Monitor office supplies
  • Process paperwork-confirm tickets, input new patient set-ups, and assemble charts
  • Provide service for all retail/walk-in equipment requests
  • Provide technical assistance to customers
  • Verify Medicare, Medicaid, and private insurance coverage information
  • Work with outside agencies to resolve customer issues
  • Perform other duties as assigned
Requirements
  • High school diploma or GED equivalent, required
  • Experience with medical equipment, preferred
  • Experience with medical billing practices and of billing reimbursement, preferred
  • Experience in medical field and administrative record management, preferred
  • One year of related work experience, preferred
  • Medical terminology, preferred
Skills and Competencies
  • Accurately perform simple mathematical calculations
  • Effectively communicate in English; both oral and written
  • Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
  • Maintain confidentiality, discretion, and caution when handling sensitive information
  • Multi-task along with attention to detail
  • Self-motivation, organized, time-management, and deductive problem-solving skills
  • Work independently and as part of a team
Benefits
  • 401k
  • Medical, Dental, and Vision
  • Life Insurance and Disability
  • Generous Paid Time Off and Paid Holidays
  • Employee Discount Program
  • Employee Recognition Program
  • Bonus and Incentive Opportunities
  • Mileage reimbursement (when applicable for the position)
  • Telephone reimbursement (when applicable for the position)