IT Support Specialist

3 weeks ago

St Petersburg, United States Zelis Healthcare Full time
Job Title: IT Applications Support Engineer

We are seeking a highly skilled IT Applications Support Engineer to join our team at Zelis Healthcare. As a key member of our operations department, you will be responsible for investigating and resolving issues associated with all operational aspects of our payment processing systems and applications.

Key Responsibilities:
  • Perform daily administrative tasks, including working with daily checklists.
  • Support all operational aspects of the Zelis payment system, including monitoring the system to ensure accurate file import and export.
  • Maintain a ticket queue, ensuring incoming requests and issues are addressed in a timely manner.
  • Attend and hold business discussions surrounding support of Zelis Payments systems.
  • Identify and resolve issues related to malformed or misconfigured data.
  • Partner with Support Engineers for creation of reports and files for disbursement to payers and providers.
  • Participate in Maintenance/Release activities, including developing maintenance windows, bringing Applications up and down, performing release verification, and maintaining internal/external notifications.
  • Communicate with clients and channel partners for production resolution/ticket closure.
  • Continually monitor and maintain security measures.
  • Maintain awareness of and ensure adherence to Zelis standards regarding privacy.
  • Build strong, trusting team relationships within the Operations Department and across the organization.
  • Work on complex assignments requiring judgment and initiative to resolve problems and make recommendations.
  • Assist in reconfiguring Production processes when primary components fail.
  • Assist with ensuring production documents are complete, current, and stored appropriately.
  • Assist in training other Operations Analysts regarding standard operating procedures, internal applications, and project knowledge.
Requirements:
  • 5+ years of experience in applications operational support.
  • OR 2+ years of experience in the healthcare industry.
  • Must work rotational on-call 1 time every 4 weeks.
  • Must have an understanding of application code and SQL.
  • Experience ensuring seamless system operations, including backend processing, payment routing, and security measures.
  • Ability to work shifts, including nights, weekends, and holidays, in a 24x7 environment as needed.
  • Experience monitoring and troubleshooting payment/transaction-based application systems.
  • Solid troubleshooting and investigative skills.
Preferred Experience:
  • Healthcare experience.
  • Java, C#, or.Net knowledge/support.
  • Applications implementation.
  • Splunk.
  • Jira.
  • Ability to build basic SQL queries.
  • Ability to create scripts in the shell of the operating system.
  • Network operating center (NOC) experience helpful.
  • Excellent oral and written communication skills.
  • Must be flexible and able to multitask.
  • Knowledge of Windows command line, batch scripting, and utilities.
  • Knowledge of various transmission protocols, including FTP and SFTP.

Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. Our platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs, and self-insured employers, and millions of healthcare providers and consumers. We see across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.

At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email.

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you're contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never ask for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.

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