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Technical Support Specialist

2 months ago

St Petersburg, United States Intelliswift Full time
Job Title: End User Support Specialist

At Intelliswift, we are seeking a highly skilled End User Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing technical assistance to end-users, troubleshooting and resolving hardware and software issues, and ensuring the smooth operation of our technology infrastructure.

Key Responsibilities:
  • Provide technical support to end-users via phone, email, and in-person interactions
  • Troubleshoot and resolve hardware and software issues, including installing, configuring, and troubleshooting computer hardware and software
  • Monitor and respond to incident reports, requests, and tasks in a timely and efficient manner
  • Document all interactions and resolutions in our call tracking system
  • Communicate technical information to non-technical stakeholders
  • Stay up-to-date with company and department policies and procedures related to technology and end-user services
  • Participate in testing new product releases and enhancements
  • Collaborate with cross-functional teams to resolve complex technical issues
Requirements:
  • Minimum of 3 years of experience in a technical help desk or other technical support environment
  • High school diploma or equivalent required; Bachelor's degree in Computer Science, MIS, or related field preferred
  • Advanced technical knowledge of computer hardware, software, operating systems, mobile devices, networking, business applications, and security products
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer:
  • Competitive pay rate range: $30-$32/hour on W2
  • Hybrid onsite work arrangement
  • Opportunities for professional growth and development
  • A dynamic and supportive team environment