Automotive Service Consultant

2 weeks ago


Clearwater, United States Audi Clearwater Full time
Audi Clearwater is seeking a skilled Automotive Service Consultant

This role involves daily interactions with a diverse group of individuals, including customers, service technicians, service managers, parts associates, and sales teams.

A welcoming demeanor and outstanding customer service abilities are crucial for success in this position.

If you possess the necessary qualifications, including a minimum of one to three years of experience in a similar role, we encourage you to consider this opportunity.

About Us: Crown Automotive Group is a family-owned dealership organization with a commitment to providing exceptional value and service to our customers. We prioritize internal promotions, allowing our team members to grow and advance within the company.

Benefits:
  • Comprehensive medical, dental, and vision insurance
  • Paid Time Off (PTO)
  • Short- and long-term disability coverage
  • Life insurance
  • Flexible spending accounts
  • 401K with company match
  • Stability of an established organization
  • Opportunities for professional growth
  • Community service initiatives
  • A safe and environmentally responsible workplace
Key Responsibilities:
  • Achieve established service sales targets
  • Meet customer satisfaction score objectives
  • Schedule service appointments and gather customer and vehicle information prior to arrival
  • Welcome customers promptly and collect vehicle details
  • Accurately document vehicle issues on repair orders
  • Conduct test drives as necessary
  • Recommend additional services as needed
  • Provide detailed and accurate cost estimates for labor and parts
  • Enhance product knowledge
  • Clearly explain completed work to customers
  • Implement and uphold quality control processes
  • Perform other duties as required by the company
Qualifications:
  • Minimum of one year of experience as an automotive service consultant
  • Basic understanding of automotive repairs
  • Proficient in computer use
  • Ability to operate both standard and automatic vehicles
  • Effectively communicate technical repairs to customers
  • Identify customer needs and analyze their issues
  • Ability to work outdoors and perform physical tasks
  • Friendly and approachable personality
  • Demonstrated customer service excellence
  • Strong work ethic and reliable schedule adherence
  • Attention to detail
  • Successful candidates must:
    • Pass pre-employment background checks
    • Hold a valid driver’s license with a clean driving record
    • Verify eligibility to work in the USA
Join our team at Crown Automotive Group and build a rewarding career with us.

Why Choose Crown?

Crown Automotive has been family-owned since 1969.
We are dedicated to supporting our community through various initiatives.
Recognized as a Top Workplace from 2021 to 2023.

Join an award-winning team in the dynamic automotive industry.
We take pride in our company and our people.

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