Automotive Service Consultant

2 weeks ago


Clearwater, United States Crown Auto Group Full time

Crown Automotive Group is seeking a skilled Automotive Service Consultant to join our dynamic team.

This role involves daily interactions with a diverse group of individuals, including customers, service technicians, service managers, parts associates, and sales personnel.

A warm and approachable demeanor, coupled with outstanding customer service abilities, is crucial for success in this position.

If you possess one to three years of relevant experience, we encourage you to consider this opportunity.

About Crown Automotive Group: We are a family-owned dealership group dedicated to providing exceptional value and service to our customers. Our commitment to promoting from within allows for numerous growth opportunities.

What We Offer:

  • Comprehensive medical, dental, and vision insurance
  • Paid Time Off (PTO)
  • Short- and long-term disability coverage
  • Life insurance
  • Flexible spending accounts
  • 401K with company match
  • Stability of an established organization
  • Opportunities for professional development
  • Community service initiatives
  • A safe and environmentally responsible workplace

Key Responsibilities:

  • Achieve set service sales targets
  • Meet customer satisfaction score objectives
  • Schedule service appointments and gather customer and vehicle information
  • Welcome customers promptly and collect vehicle details
  • Accurately document vehicle issues on repair orders
  • Conduct test drives as necessary
  • Recommend additional services as needed
  • Provide detailed and accurate cost estimates for labor and parts
  • Enhance product knowledge continuously
  • Explain completed services to customers
  • Implement and uphold quality control processes
  • Perform other duties as required by the company

Qualifications:

  • A minimum of one year of experience as an automotive service consultant
  • Basic understanding of automotive repairs
  • Proficient in computer usage
  • Ability to operate both standard and automatic vehicles
  • Capable of explaining technical repairs in layman's terms
  • Skilled in identifying customer needs and concerns
  • Ability to work outdoors and perform physical tasks
  • Exemplary customer service skills
  • Strong attention to detail and work ethic

Successful candidates must:

  • Pass pre-employment background checks
  • Hold a valid driver’s license with a clean driving record
  • Verify eligibility to work in the USA

Join us at Crown Automotive Group and build a rewarding career.

Equal Opportunity Employer / Drug-Free Workplace

Why Choose Crown? We have been family-owned since 1969 and are committed to supporting our community through various initiatives.

Recognized as a Top Workplace from 2021 to 2023, we take pride in our award-winning team and our growth in the automotive industry.



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