Sales and Support Specialist
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Sales Specialist I. This is an entry-level sales role that requires the ability to understand, comprehend, and resolve basic issues. The successful candidate will work under close supervision and support peers and management, developing proficiency and understanding of product lines, devices, accessories, and sales goals.
Key Responsibilities- Customer Focus and Sales: Utilize exceptional customer service and sales skills to help customers select the best plan and product that will suit their needs. Meet and exceed all performance and sales goals/metrics.
- Training and Development: Remain current and knowledgeable of all GCI products, including accessories, service plans, promotions, features, and taxable billing. Attend on-going training on GCI products, services, and applications.
- Account Management: Identify and act upon opportunities to upsell additional products and services to new and existing customers. Create a first-class customer service experience and handle all customer service issues in a timely and professional manner.
- Education: High School diploma or equivalent.
- Experience: Minimum of six (6) months general work experience.
- Skills: Excellent communication and problem-solving skills, with the ability to work well under pressure and in a team environment.
This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. The work environment is primarily sedentary, requiring long periods using telephones, computer terminals, or the equivalent. The ability to accurately communicate information and ideas to others effectively is essential.
About GCIGCI is a leading provider of communication and technology services in Alaska and beyond. We are committed to delivering exceptional customer service and innovative solutions to our customers. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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