Customer Success Manager, Email Marketing- Dynamic Yield

3 weeks ago

Tampa, Florida, United States Mastercard Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Mastercard. As a key member of our Dynamic Yield team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic email marketing initiatives.

Key Responsibilities
  • Develop and execute personalized email marketing strategies to drive customer engagement and retention
  • Collaborate with cross-functional teams to design and implement effective email campaigns
  • Provide expert-level support to customers, ensuring seamless onboarding and adoption of Dynamic Yield's platform
  • Analyze customer data and behavior to inform email marketing strategies and optimize campaign performance
  • Stay up-to-date with industry trends and best practices in email marketing, incorporating new ideas and insights into customer success initiatives
Requirements
  • 4+ years of experience in services/consulting or prior onboarding/project management experience, preferably in a SaaS company
  • Business fluency in English, with any foreign languages a plus
  • Knowledge of online marketing functions, with a solid background in email or omnichannel marketing
  • Expertise in at least 2-3 products in the space of CRM, email, personalization, recommendations, or segmentation
  • Ability to understand complex technology and explain it simply, especially about merge tags, ESPs, and general email and/or app technology
  • Strong analytical and problem-solving skills, with excellent project management and communication skills
What We Offer

As a Customer Success Manager at Mastercard, you will have the opportunity to work with a talented team of professionals, driving business growth and customer satisfaction. We offer a competitive salary, comprehensive benefits package, and opportunities for professional development and growth.

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability, or veteran status. We are committed to creating a diverse and inclusive work environment that reflects the communities we serve.

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