Resident Services Assistant
5 days ago
YWCA South Hampton Roads is a leading organization dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all. With a rich history of serving the community, we provide vital services to approximately 8,000 individuals each year.
Job SummaryWe are seeking a highly motivated and compassionate Resident Services Assistant to join our team at the YWCA South Hampton Roads Emergency Shelter. As a key member of our team, you will provide essential support services to victims of violence, ensuring their safety and well-being.
Key Responsibilities- Provide trauma-informed crisis intervention, information, and referrals to shelter clients as requested.
- Conduct shelter orientations as needed during Resident Services Assistant II staffing shortages.
- Stock shelter supplies, clean living spaces, prepare food as needed, and distribute basic hygiene items.
- Provide client transportation as needed.
- Deliver food and basic hygiene items to emergency shelter hotel guests.
- Provide education regarding the dynamics of sexual assault, domestic violence, stalking, and human trafficking.
- Maintain client confidentiality in accordance with the YWCA SHR's Confidentiality policy.
- Maintain client case records in accordance with the policy and procedures.
- Adhere to the YWCA SHR's Mandated Reporter policy in collaboration with law enforcement, and forensic and medical personnel.
- Participate in on-going training and education regarding interpersonal violence, community resources, and medical personnel.
- Attend in-service training and staff meetings as scheduled throughout the year.
- Follow the organization's protocol in maintaining records of on-going shelter client contact and calls through written case notes and the VADATA, and ECM systems.
- Provide lethality assessments to shelter clients. Provide comprehensive safety planning services to clients based on assessment results. Coordinate services and referrals based on lethality assessment results.
- Respond to crisis situations in the shelter involving shelter clients, providing conflict resolution communication and ensuring client safety.
- Minimum high school diploma required; 2 years related experience preferred.
- Must be 18 years of age.
- Must complete the training programs of YWCA SHR.
- Must complete a successful background check.
- Knowledge of the dynamics of sexual assault and domestic violence.
- Proficiency with Microsoft Office applications, including spreadsheets.
- Self-starter with the ability to work independently and as a part of a team.
- Effectively manage multiple priorities.
- Excellent organizational and interpersonal skills.
- Demonstrate the ability to maintain a calm and supportive demeanor at all times.
- Non-judgmental attitude, sensitive to confidential information.
- A professional and caring attitude, reflecting the philosophy of the YWCA SHR.
- Must be able to operate company van during daytime and nighttime hours.
- Must have an excellent driving record and have a valid driver's license; certificate of insurance from an insurance carrier licensed in the State of Virginia.
- Travel is required and access to reliable transportation is essential.
- It requires the willingness to work and travel alone.
- Compassion
- Honesty
- Integrity
- Ownership
- Responsibility
- Empowerment
This position is located at the YWCA SHR Emergency Shelter, a 24-hour facility.
Physical Demands and Work Environment- Ability to travel in varying weather conditions.
- Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls.
- While performing the duties of this job, the employee is required to:
- Frequently walk, use hands to finger, climb a ladder, handle or feel objects, tools or controls and talks or hears.
- Often required to stand and sit; reach with hands and arms; and stoop, kneel, crouch, bend, squat or crawl.
- Ability to lift and carry up to 60 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
- The noise level in the work environment is moderately loud.
- Physical capability to effectively use and operate various items of office-related equipment, such as but not limited to, a personal computer, calculator, copier and fax machine.
This is a non-exempt, part-time, hourly position, with a pay range of $16-$17 per hour. Weekly overnight hours vary, not to exceed 29 hours per week.
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Resident Services Assistant
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Norfolk, Virginia, United States YWCA South Hampton Roads Full timeAbout the PositionUnder the supervision of the Shelter Manager, the Resident Services Assistant will provide support services to victims of violence at the YWCA South Hampton Roads Emergency Shelter. The successful candidate will be responsible for facilitating basic need services, conducting shelter orientations, and providing education on the dynamics of...
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Norfolk, Virginia, United States YWCA South Hampton Roads Full timeAbout the PositionUnder the general supervision of the Shelter Manager, the Resident Services Assistant will assist in the facilitation of basic need services for victims of violence at the YWCA South Hampton Roads Emergency Shelter.Key ResponsibilitiesProvide trauma-informed crisis intervention, information, and referrals to shelter clients as...
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