Resident Services Assistant
2 weeks ago
YWCA South Hampton Roads is a leading organization dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all. With a rich history of serving the community, we provide vital services to approximately 8,000 individuals each year.
Our mission is to be a source of strength, courage, and empowerment for women and families facing crisis. We work tirelessly to educate about disparities, advocate for change, and provide resources and tools to dismantle oppressive systems.
We are committed to a rapid transformation from a well-established direct service provider to an organization working at the intersection of eliminating racism, empowering women, and standing up for social justice.
About the PositionUnder the general supervision of the Shelter Manager, the Resident Services Assistant will assist in the facilitation of basic need services for victims of violence at the YWCA South Hampton Roads Emergency Shelter.
Essential Duties- Provide trauma-informed crisis intervention, information, and referrals to shelter clients as requested.
- Provide shelter orientation services to shelter guests.
- Maintain shelter supplies, living spaces, and distribution of donated items.
- Provide education regarding the dynamics of sexual assault, domestic violence, stalking, and human trafficking.
- Collect statistical data and other information to be provided to YWCA South Hampton Roads staff.
- Maintain client confidentiality in accordance with the YWCA South Hampton Roads' Confidentiality policy.
- Maintain client case records in accordance with the policy and procedures.
- Adhere to the YWCA South Hampton Roads' Mandated Reporter policy in collaboration with law enforcement, and forensic and medical personnel.
- Participate in on-going training and education regarding interpersonal violence, community resources, and medical personnel.
- Attend in-service training and staff meetings as scheduled throughout the year.
- Minimum sixty (60) hours of college credits, with course work in psychology, social work, human services, or a related field, or the equivalent of 2 years related experience.
- Must be 18 years of age.
- Must complete the training programs of YWCA South Hampton Roads.
- Must complete a successful background check.
The Resident Services Assistant is expected to model YWCA South Hampton Roads Core Values:
- Compassion
- Honesty
- Integrity
- Ownership
- Responsibility
- Empowerment
This position is located at the YWCA South Hampton Roads Emergency Shelter, a 24-hour facility. Hours are available in 8-hour shifts to include weekends 7am-3pm, 3pm-11pm, and 11pm-7am.
Physical Demands and Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
Ability to travel in varying weather conditions.
Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls.
Frequently walk, use hands to finger, climb a ladder, handle or feel objects, tools or controls, and talks or hears.
Often required to stand and sit; reach with hands and arms; and stoop, kneel, crouch, bend, squat, or crawl.
Ability to lift and carry up to 60 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The noise level in the work environment is moderately loud.
Physical capability to effectively use and operate various items of office-related equipment, such as but not limited to, a personal computer, calculator, copier, and fax machine.
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