Resident Services Assistant

5 days ago

Norfolk, Virginia, United States YWCA South Hampton Roads Full time
About YWCA South Hampton Roads

YWCA South Hampton Roads is a leading organization dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all. With a rich history of serving the community, we provide vital services to approximately 8,000 individuals each year.

Job Summary

We are seeking a highly motivated and compassionate Resident Services Assistant to join our team at the YWCA South Hampton Roads Emergency Shelter. Under the supervision of the Shelter Manager, this role will provide basic need services to victims of violence, including trauma-informed crisis intervention, information, and referrals. The successful candidate will also stock shelter supplies, clean living spaces, prepare food, and distribute basic hygiene items.

Essential Duties and Responsibilities
  • Provide trauma-informed crisis intervention, information, and referrals to shelter clients as requested.
  • Conduct shelter orientations as needed during Resident Services Assistant II staffing shortages.
  • Stock shelter supplies, clean living spaces, prepare food as needed, and distribute basic hygiene items.
  • Provide client transportation as needed.
  • Deliver food and basic hygiene items to emergency shelter hotel guests.
  • Provide education regarding the dynamics of sexual assault, domestic violence, stalking, and human trafficking.
  • Maintain client confidentiality in accordance with the YWCA South Hampton Roads' Confidentiality policy.
  • Maintain client case records in accordance with the policy and procedures.
  • Adhere to the YWCA South Hampton Roads' Mandated Reporter policy in collaboration with law enforcement, and forensic and medical personnel.
  • Participate in on-going training and education regarding interpersonal violence, community resources, and medical personnel.
  • Attend in-service training and staff meetings as scheduled throughout the year.
  • Follow the organization's protocol in maintaining records of on-going shelter client contact and calls through written case notes and the VADATA, and ECM systems.
  • Provide lethality assessments to shelter clients.
  • Provide comprehensive safety planning services to clients based on assessment results.
  • Coordinate services and referrals based on lethality assessment results.
  • Respond to crisis situations in the shelter involving shelter clients, providing conflict resolution communication and ensuring client safety.
Qualifications
  • Minimum high school diploma required, but 2 years of related experience preferred.
  • Must be 18 years of age.
  • Must complete the training programs of YWCA South Hampton Roads.
  • Must complete a successful background check.
  • Knowledge of the dynamics of sexual assault and domestic violence.
  • Proficiency with Microsoft Office applications, including spreadsheets.
  • Self-starter with the ability to work independently and as a part of a team.
  • Effectively manage multiple priorities.
  • Excellent organizational and interpersonal skills.
  • Demonstrate the ability to maintain a calm and supportive demeanor at all times.
  • Non-judgmental attitude, sensitive to confidential information.
  • A professional and caring attitude, reflecting the philosophy of the YWCA South Hampton Roads.
Core Values
  • Compassion
  • Honesty
  • Integrity
  • Ownership
  • Responsibility
  • Empowerment
Working Conditions

This position is located at the YWCA South Hampton Roads Emergency Shelter, a 24-hour facility.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Ability to travel in varying weather conditions.

Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls.

While performing the duties of this job, the employee is required to:

  • Frequently walk, use hands to finger, climb a ladder, handle or feel objects, tools or controls and talks or hears.
  • Often required to stand and sit; reach with hands and arms; and stoop, kneel, crouch, bend, squat or crawl.
  • Ability to lift and carry up to 60 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Compensation

This is a non-exempt, part-time, hourly position, with a pay range of $16-$17 per hour.

Weekly overnight hours vary, not to exceed 29 hours per week.

Start Timeframe

Position will be open until filled.

Interested applicants are requested to submit cover letter and resume to job posting at .

Equal Employment Opportunity (EEO)

We are an equal employment opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation and any other status protected by applicable local, state or federal law.

Americans with Disabilities Act (ADA)

ADA requires YWCA South Hampton Roads to provide reasonable accommodations to qualified individuals with disabilities.

Prospective and current employees are invited to discuss accommodations by contacting Human Resources at - or

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