Client Support Specialist
1 week ago
Position Overview: As a Customer Service Representative at CooperCompanies, you will play a vital role in delivering outstanding customer support within a dynamic call center setting. Your primary responsibilities will encompass managing customer inquiries, assisting with order processing, handling returns, and effectively resolving customer concerns.
Key Responsibilities:
- Possess comprehensive knowledge of the company's product offerings, pricing structures, and promotional details to provide accurate assistance to customers.
- Respond to all incoming customer inquiries, ensuring precise information and swift resolutions are provided.
- Facilitate order processing received through various channels, including phone, fax, email, and EDI, to guarantee customer satisfaction.
- Oversee customer return processes by accurately entering data and following up to confirm that refunds are issued as required.
- Address and document product and service complaints, collaborating with relevant departments to investigate and resolve issues.
- Provide initial support for service and repair inquiries, assisting customers in troubleshooting and resolving issues promptly.
- Maintain high service quality standards by monitoring call queues, order processing times, and accuracy levels.
- Act as a resource for operational queries and information pertinent to your responsibilities.
- Communicate any procedural or service-related challenges to management for timely resolution.
- Compile and share relevant information to improve company operations as necessary.
- Adhere to the designated schedule, focusing on work-related tasks while minimizing distractions.
- Perform additional duties as assigned by management to support overall business operations.
Qualifications: A minimum of 3 years of experience in a call center environment, strong interpersonal skills, collaborative work ethic, excellent data entry and organizational skills, proficiency in Microsoft Office applications, basic knowledge of Microsoft Access and Excel, a background in customer service or a related field is advantageous, and the ability to engage effectively with various stakeholders.
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Client Support Specialist
1 week ago
Warren, Ohio, United States CooperCompanies Full timePosition Overview: As a Customer Service Representative at CooperCompanies, you will play a vital role in delivering outstanding customer support within a dynamic call center setting. Your primary responsibilities will encompass managing customer inquiries, facilitating order processing, addressing returns, and efficiently resolving various issues.Key...
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Client Support Specialist
1 week ago
Warren, Ohio, United States CooperCompanies Full timePosition Overview: As a Customer Service Representative at CooperCompanies, you will play a vital role in delivering outstanding customer support within a dynamic call center setting. Your primary responsibilities will encompass managing customer inquiries, facilitating order processing, handling returns, and effectively resolving customer concerns.Key...
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