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Technical Support Specialist
2 months ago
Position Type: Full-time
Location: Trumbull, CT
Key Responsibilities:
- Provide daily assistance with Windows operating systems, hardware, software applications, and network security devices.
- Diagnose and resolve hardware and software issues effectively.
- Deliver support both remotely and on-site as required.
- Manage incoming support calls with professionalism.
- Respond promptly to technical issues, showcasing adept problem-solving skills.
- Collaborate with team members to ensure exceptional customer satisfaction and clear communication.
- Participate in a rotating on-call schedule for after-hours support.
Required Skills and Qualifications:
The ideal candidate will possess strong capabilities in the following areas:
- Installation, configuration, and upkeep of software and hardware, including PCs, Macs, operating systems, antivirus solutions, and peripheral devices.
- Documenting user requests and resolutions in detail for all support interactions.
- Utilizing effective problem-solving techniques to address issues.
- Maintaining and updating information systems and applications regularly.
- Configuring and troubleshooting LAN/WAN networks.
- Familiarity with Office 365 and associated productivity tools.
- Ability to manage multiple tasks and resolve issues efficiently.
- Experience with PC imaging processes.
- ITIL certification is preferred.
