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Technical Support Specialist

2 months ago

Warren, Ohio, United States Perennial Resources International Full time

Position Type: Full-time

Location: Trumbull, CT

Key Responsibilities:

  • Provide daily assistance with Windows operating systems, hardware components, software applications, and networking equipment.
  • Diagnose and resolve issues related to hardware and software.
  • Deliver both remote and onsite technical support.
  • Manage incoming support calls effectively.
  • Respond promptly to technical challenges while showcasing adept problem-solving skills.
  • Collaborate with team members to ensure exceptional customer satisfaction and clear communication.
  • Participate in a rotating on-call schedule for after-hours support.

Required Skills and Qualifications:

Successful candidates should possess strong capabilities in the following areas:

  • Installation, configuration, and upkeep of hardware and software, including PCs, Macs, operating systems, and various applications.
  • Documenting user requests and solutions in detail for all support interactions.
  • Employing effective problem-solving techniques to resolve issues.
  • Maintaining and updating information systems and related programs.
  • Configuring and troubleshooting LAN/WAN networks.
  • Familiarity with Office 365 and its suite of products.
  • Ability to manage multiple tasks and resolve issues efficiently.
  • Experience with PC imaging processes.
  • ITIL certification is preferred.