Client Service Lead Representative: Mail Services
3 days ago
As a Client Service Lead Representative for Mail Services, you will be responsible for overseeing specific functions as a lead or single person on site. Your activities will include organization, scheduling assignments for staff, and managing the daily workflow. You will be responsible for generating daily and monthly departmental reports, supervising the processing of external vendor billing, and maintaining and promoting positive customer relationships.
Your ImpactProduction and Workflow
- Ensure compliance with established workflow processes and procedures.
- Receive and review customer requests to ensure that they fully describe customer requirements and processing specifications.
- Ensure quality control of shift work (perform physical check of work, check against customer requests, check quality and consistency of processing).
Equipment Knowledge and Care
- Establish a working familiarity with equipment capabilities; maintain all equipment to manufacturer's specifications.
- Keep abreast of technical knowledge and skills of hardware and software through consultation, class instruction, manuals, self-training, and exchange of information.
Administration and Reporting
- Perform data entry.
- Supervise supply inventory and record keeping.
- Ensure site records such as logbooks, time sheets, and other reporting devices are properly used and maintained by the staff.
Results Expected
- Responsible for overall health of the account, including organization, scheduling assignments for staff, and managing the daily workflow. Oversee the generation of daily and monthly departmental reports; supervise the processing of external vendor billing.
Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
- Associates degree or equivalent experience required, plus 6 or more years of related experience.
- Strong customer service and communication skills are required.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
- Must be able to lift up to 50lbs.
In accordance with applicable law, we are providing the anticipated hourly rate for this role: $20.54 to $30.75/ hour
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