Senior Vice President of Service Management

7 days ago


Bethpage, New York, United States Altice USA Full time
About the Role

Altice USA is seeking a highly experienced and skilled Senior Vice President of Service Management to join our Technology Operations team. As a key member of our leadership team, you will be responsible for overseeing and managing all aspects of automation and business transformation efforts.

Key Responsibilities
  • Leadership and Strategy
    • Develop and implement Technology Operations KPIs to provide senior leadership visibility into service and platform reliability performance.
    • Supervise and analyze network performance, capacity, and utilization to identify performance bottlenecks and implement network optimizations.
  • Process Improvement
    • Develop continuous improvement projects for our platforms through the analysis of end customer feedback, incidents, root cause analysis, and platform performance measures.
    • Identify and mobilize projects to improve the resiliency of our platforms to eliminate single points of failure.
  • Change Management
    • Design and own the change management process for all technology platforms across the company to deliver product releases and technology upgrades without business impact.
    • Implement and manage configuration management tools and processes within the technology environment.
  • Collaboration and Leadership
    • Partner with sales, product, and engineering teams to launch new products and services within Technical Operations across all lines of business.
    • Engage key stakeholders throughout a matrixed organization and our business partners to achieve success.
Requirements
  • Education and Experience
    • Bachelor's degree in Technology, Engineering, or related field of study. A Master's degree is preferred.
    • Minimum fifteen years' industry experience, with a minimum ten years of leadership experience, specifically within a 24/7 operations.
  • Skills and Qualifications
    • Expert level experience in Network Operations, including risk management and compliance.
    • Experience developing and deploying automation leveraging artificial Intelligence (AI) and machine learning.
    • In-depth knowledge of ITIL framework and certification is highly desirable.
About Altice USA

Altice USA is a cutting-edge communications, media, and tech company that connects people to what matters most to them. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers but that also reflects the diverse communities we serve.



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