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Executive Director of Technology Operations
2 months ago
Altice USA is seeking a highly experienced and skilled Senior Vice President of Service Management to join our Technology Operations team. As a key member of our leadership team, you will be responsible for overseeing and managing all aspects of automation and business transformation efforts.
Key Responsibilities- Leadership and Strategy
- Develop and implement Technology Operations KPIs to provide senior leadership visibility into service and platform reliability performance.
- Supervise and analyze network performance, capacity, and utilization to identify performance bottlenecks and implement network optimizations.
- Process Improvement
- Develop continuous improvement projects for our platforms through analysis of end customer feedback, incidents, root cause analysis, and platform performance measures.
- Identify and mobilize projects to improve the resiliency of our platforms to eliminate single points of failure.
- Change Management
- Design and own the change management process for all technology platforms across the company to deliver product releases and technology upgrades without business impact.
- Implement and manage configuration management tools and processes within the technology environment.
- Collaboration and Leadership
- Partner with sales, product, and engineering teams to launch new products and services within Technical Operations across all lines of business.
- Engage key stakeholders throughout a matrixed organization and our business partners to achieve success.
- Education
- Bachelor's degree in Technology, Engineering, or related field of study. A Master's degree is preferred.
- Experience
- Minimum fifteen years' industry experience, with a minimum ten years of leadership experience, specifically within a 24/7 operations.
- Previous experience leading a large-scale service delivery organization is required.
- Skills
- Expert-level experience in Network Operations, including risk management and compliance.
- Experience developing and deploying automation leveraging artificial Intelligence (AI) and machine learning.
- In-depth knowledge of ITIL framework and certification is highly desirable.
Altice USA is a cutting-edge communications, media, and tech company that connects people to what matters most to them. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers but that also reflects the diverse communities we serve.
