Part-Time Member Service Representative

7 days ago


Marlborough, Massachusetts, United States Digital Federal Credit Union Full time
Job Overview

The Part-Time Member Service Representative is an essential role within our credit union, responsible for delivering exceptional member service and support in a fast-paced environment.

About the Position

This is a part-time position working Monday-Wednesday 8:30-5:30 and Saturday 8:30-3:30 (30.5 hours). The ideal candidate will have excellent communication skills, a passion for helping others, and a strong desire to learn and grow with our organization.

Key Responsibilities
  • Build strong relationships with members, identifying their financial needs and providing personalized solutions.
  • Process transactions, open new memberships, accounts, and loans, and conduct Notary Public services.
  • Maintain accurate records and reports, adhering to all DCU policies and procedures.
  • Collaborate with other teams to resolve member issues and provide seamless service.
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • 1-3 years of related experience in a customer-facing role.
  • Excellent verbal communication skills and technical skills (Word, Excel, Email).
  • Bilingual skills a plus.
Salary and Benefits

We offer a competitive salary range of $15-$18 per hour, depending on experience. In addition to a rewarding work environment, we offer opportunities for professional growth and development, as well as a comprehensive benefits package.



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