Front Desk Supervisor

5 hours ago


Philadelphia, Pennsylvania, United States Hilton Philadelphia at Penn's Landing Full time
About Us

Hilton Philadelphia at Penn's Landing is a world-class hotel that values its employees and is committed to creating exceptional guest experiences. Our company culture is built on a foundation of respect, empathy, and a passion for delivering outstanding service.

Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office staff, you will be responsible for providing exceptional customer service, ensuring seamless check-in and check-out processes, and maintaining a high level of guest satisfaction.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Supervise and train front office staff to ensure they are providing excellent service and meeting hotel standards.
  • Monitor and maintain accurate records of guest stays, including room assignments, check-in and check-out times, and any issues or concerns.
  • Collaborate with other departments to ensure seamless guest experiences, including housekeeping, food and beverage, and concierge services.
  • Stay up-to-date with hotel policies and procedures, and ensure that all staff are aware of and adhering to them.
Requirements
  • High school diploma or equivalent required; some college preferred.
  • 2+ years of experience in a front office or customer service role, with supervisory experience preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and management.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Basic mathematical skills and ability to operate a computer system.
What We Offer

Hilton Philadelphia at Penn's Landing offers a competitive salary and benefits package, including comprehensive health insurance, retirement plans, and paid time off. We also offer opportunities for professional growth and development, as well as a fun and dynamic work environment.


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