Front Desk Supervisor
5 hours ago
Hilton Philadelphia at Penn's Landing is a world-class hotel that values its employees and is committed to creating exceptional guest experiences. Our company culture is built on a foundation of respect, empathy, and a passion for delivering outstanding service.
Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office staff, you will be responsible for providing exceptional customer service, ensuring seamless check-in and check-out processes, and maintaining a high level of guest satisfaction.
Key Responsibilities- Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Manage the front desk operations, including check-in, check-out, and room assignments.
- Supervise and train front office staff to ensure they are providing excellent service and meeting hotel standards.
- Monitor and maintain accurate records of guest stays, including room assignments, check-in and check-out times, and any issues or concerns.
- Collaborate with other departments to ensure seamless guest experiences, including housekeeping, food and beverage, and concierge services.
- Stay up-to-date with hotel policies and procedures, and ensure that all staff are aware of and adhering to them.
- High school diploma or equivalent required; some college preferred.
- 2+ years of experience in a front office or customer service role, with supervisory experience preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and management.
- Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
- Basic mathematical skills and ability to operate a computer system.
Hilton Philadelphia at Penn's Landing offers a competitive salary and benefits package, including comprehensive health insurance, retirement plans, and paid time off. We also offer opportunities for professional growth and development, as well as a fun and dynamic work environment.
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