Front Desk Supervisor

6 days ago


Philadelphia, Pennsylvania, United States Hilton Philadelphia at Penn's Landing Full time
About Us

Hilton Philadelphia at Penn's Landing is a world-class hotel that values its employees and is committed to creating exceptional guest experiences. Our company culture is built on a foundation of respect, empathy, and a passion for delivering outstanding service.

Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office staff, you will be responsible for providing exceptional customer service, ensuring seamless check-in and check-out processes, and maintaining a high level of guest satisfaction.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Supervise and train front office staff to ensure they are providing excellent service and meeting hotel standards.
  • Monitor and maintain accurate records of guest interactions, including complaints and compliments.
  • Collaborate with other departments to ensure seamless guest experiences, including housekeeping, food and beverage, and maintenance.
  • Stay up-to-date with hotel policies, procedures, and services to provide accurate information to guests.
Requirements
  • High school diploma or equivalent required; some college preferred.
  • 2+ years of experience in a front desk or supervisory role in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work in a fast-paced environment, with a high level of attention to detail and accuracy.
  • Basic mathematical skills and ability to handle cash and operate a point-of-sale system.
What We Offer

Hilton Philadelphia at Penn's Landing offers a competitive salary and benefits package, including health insurance, retirement plans, and paid time off. We also offer opportunities for professional growth and development, as well as a fun and dynamic work environment.


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