Front Desk Supervisor
6 days ago
Hilton Philadelphia at Penn's Landing is a world-class hotel that values its employees and is committed to creating exceptional guest experiences. Our company culture is built on a foundation of respect, empathy, and a passion for delivering outstanding service.
Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office staff, you will be responsible for providing exceptional customer service, ensuring seamless check-in and check-out processes, and maintaining a high level of guest satisfaction.
Key Responsibilities- Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Manage the front desk operations, including check-in, check-out, and room assignments.
- Supervise and train front office staff to ensure they are providing excellent service and meeting hotel standards.
- Monitor and maintain accurate records of guest interactions, including complaints and compliments.
- Collaborate with other departments to ensure seamless guest experiences, including housekeeping, food and beverage, and maintenance.
- Stay up-to-date with hotel policies, procedures, and services to provide accurate information to guests.
- High school diploma or equivalent required; some college preferred.
- 2+ years of experience in a front desk or supervisory role in a hotel or hospitality setting.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Ability to work in a fast-paced environment, with a high level of attention to detail and accuracy.
- Basic mathematical skills and ability to handle cash and operate a point-of-sale system.
Hilton Philadelphia at Penn's Landing offers a competitive salary and benefits package, including health insurance, retirement plans, and paid time off. We also offer opportunities for professional growth and development, as well as a fun and dynamic work environment.
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