Automotive Service Consultant

2 weeks ago


Joliet, Illinois, United States D'Arcy Auto Group Full time

Join D'Arcy Auto Group as an Automotive Service Consultant

At D'Arcy Auto Group, we are dedicated to ensuring that every customer becomes a lifelong patron. We believe that satisfied employees lead to satisfied customers, and we recognize those who are committed to excellence and motivation. Every team member plays a vital role in our success.

Our Commitment: We promise to continue providing the award-winning service and value that our community has come to expect from us over the years.

Benefits:

  • Medical Coverage
  • Dental Insurance
  • 401K Retirement Plan
  • Comprehensive Training Programs
  • Paid Time Off
  • Company Holidays
  • Complimentary Saturday Lunches
  • Employee Discounts

Key Responsibilities:

  • Manage service orders and the flow of the Drive Lane.
  • Ensure customers receive prompt, courteous, and effective service.
  • Take ownership of the customer experience by completing additional tasks that enhance the dealership's reputation.
  • Provide concierge support for all owner inquiries, ensuring customers are well taken care of.
  • Maximize the daily inventory of technicians' time to service customers efficiently.
  • Distribute work among technicians effectively.
  • Address technical inquiries regarding vehicle issues, warranties, services, and repairs.
  • Maintain Customer Satisfaction scores at or above company standards.
  • Assist in diagnosing vehicle issues; order necessary parts and tools.
  • Oversee warranty claims administration and provide training to service department staff.
  • Set schedules and assign tasks to service department personnel.
  • Reinforce company policies and adhere to established standards.
  • Encourage compliance with relevant laws and regulations.
  • Foster positive relationships with manufacturers and promote good employee relations.
  • Collaborate with upper management on hiring and disciplinary decisions within the service department.

Qualifications:

  • Organized and approachable demeanor.
  • Proven ability to manage teams effectively.
  • Strong time management skills.
  • Excellent communication skills with customers.
  • Professional and well-groomed appearance.
  • Demonstrated success in service and sales.
  • Strong record of positive customer satisfaction outcomes.
  • Team-oriented and self-motivated.
  • Able to work independently with minimal supervision.
  • Valid driver's license with a clean driving record.
  • Willingness to undergo pre-employment background checks and drug screenings.

We are an equal opportunity employer, and all applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We are committed to providing a safe, drug-free work environment.



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