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Automotive Customer Service Representative

2 months ago

Joliet, Illinois, United States Pep Boys Full time
About the Role

We are seeking a highly skilled and customer-focused Automotive Customer Service Advisor to join our team at Pep Boys.

Key Responsibilities
  • Engage with Customers: Build rapport with customers, understand their needs, and provide exceptional service to ensure a positive experience.
  • Schedule Appointments: Effectively manage customer schedules, ensuring timely and efficient service.
  • Assist with Customer Care: Provide support with work orders, register assistance, and facility maintenance to ensure seamless customer interactions.
  • Process Transactions: Handle cash, credit, check, refund, and return policies with accuracy and professionalism.
Requirements
  • Excellent Communication Skills: Possess strong verbal and written communication skills to effectively interact with customers and colleagues.
  • Problem-Solving Skills: Demonstrate ability to resolve customer complaints and concerns in a professional and courteous manner.
  • Teamwork: Collaborate with colleagues to achieve team goals and objectives.