Patient Access Coordinator

3 weeks ago

Bristol, Connecticut, United States Bristol Hospital Multi-Specialty Group Full time
Job Description

Bristol Hospital Multi-Specialty Group is seeking a skilled Patient Access Representative to join our team. As a Patient Access Representative, you will play a critical role in ensuring the efficient and orderly registration of all patients. This includes acting as the primary liaison for patients receiving services at Bristol Hospital, preparing admission forms, obtaining necessary documentation and signatures, and confirming demographic information.

Key Responsibilities:

  • Accurately document all information in the appropriate fields and/or account notes.
  • Maintain accuracy when entering demographic and insurance information in the system.
  • Register patients who present for hospital services and collect copay and deductible amounts.
  • Obtain all necessary signatures at the time of registration or arrival.
  • Courteously answer the telephone and answer all questions in a timely manner.
  • Identify and refer uninsured and under-insured patients to the Financial Counselor or similar appropriate representative as necessary.
  • Maintain a positive working relationship with patients/families, clinical personnel, co-workers and management to promote teamwork, cooperation and a positive public image.
  • Perform miscellaneous job related duties as requested.

Requirements:

  • High school graduate.
  • Some knowledge of medical terminology, pre-admission, and insurance preferred.
  • Requires good communication skills, both written and verbal.
  • Understands the impact of patient registration on the financial revenue cycle.
  • Requires knowledge of on-line computer systems and applications.

Physical and Cognitive Requirements:

  • Occasional sitting with extended bending, reaching, stooping, and walking/standing.
  • Prolonged eye and hand use while operating computers.
  • Occasional lifting, up to and in excess of fifty pounds.
  • Ability to occasionally operate wheelchair and stretcher with patients.
  • Occasionally assist in lifting/moving patients on and off stretchers, chairs, etc.
  • Occasionally may have to assist in discharge of patients.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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