Associate Patient Care Coordinator

3 weeks ago


Bristol, Connecticut, United States UnitedHealth Group Full time

Job Summary

We are seeking a highly skilled and detail-oriented Medical Receptionist to join our team at UnitedHealth Group. As a Medical Receptionist, you will play a critical role in ensuring the smooth operation of our primary care physician offices.

Key Responsibilities

  • Schedule and triage appointment requests for urgency according to approved protocols consistent with ProHealth's Appointment and Scheduling Guidelines.
  • Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians.
  • Greet patients and conduct check-in process.
  • Monitor daily reminder call logs to reschedule appointments as needed.
  • Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits.
  • Close payment batch(es) at the end of each shift, assemble and balance batch(es) according to ProHealth cash control procedures.
  • Maintain knowledge of current OSHA and ProHealth policies.
  • Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork.

Requirements

  • High school diploma/GED.
  • 1+ years of receptionist experience.
  • Experience working with an electronic health record.
  • Knowledge of medical terminology.
  • Office Administrative / Receptionist / Clerical experience in a medical environment.
  • Customer Service experience in retail, hospitality, etc.
  • Knowledge of ICD-10 and CPT coding.

Benefits

UnitedHealth Group offers a comprehensive benefits package, including a competitive salary, incentive and recognition programs, equity stock purchase, and 401(k) contribution. We are an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.



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